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#1489681 --- 09/14/16 02:49 PM Satellite v Cable TV
Lucinda Knotts Offline
Senior Member

Registered: 01/11/11
Posts: 4459
Loc: USA
Latest TW Cable bill is past outrageous. I have the standard TV bundle (no premium channels), telephone, and standard internet (download 15Mbs). I'm thinking of switching to either Direct TV or DISH, but both require a contract, and I'm concerned about quality of TV reception (my house has a clear view of southern sky) during inclement weather, as well as the availability of internet service. I couldn't stand going back to DSL. Any suggestions or comments about switching.

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#1489686 --- 09/14/16 05:03 PM Re: Satellite v Cable TV [Re: Lucinda Knotts]
DR. D Offline
Senior Member

Registered: 07/25/03
Posts: 6420
Loc: Waterloo/Seneca Falls/Junius/T...
Are you on a current promo with Time Warner? If you are not you can call and speak with someone and ask for customer retention dept. and tell them you have found a better deal than you currently have and be completely serious about it get what it would cost you through verizon for the triple play package and tell them they need to be comparable or you are changing. Also add the next line (they offered me no contract) 1-800-756-7956


Edited by DR. D (09/14/16 05:03 PM)

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#1489692 --- 09/14/16 07:49 PM Re: Satellite v Cable TV [Re: DR. D]
SilverFox Offline
Senior Member

Registered: 11/19/00
Posts: 6477
Loc: Waterloo
What gets me is there is no appreciation for long time customers. They advertise for new customers $89 mo. for all the bells and whistles. Ability to record multiple DVR and watch in any room you choose. I am paying more than double that amount and using the same old equipment I have had for years. Definitely not feeling appreciated.
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#1489693 --- 09/14/16 09:43 PM Re: Satellite v Cable TV [Re: SilverFox]
Lucinda Knotts Offline
Senior Member

Registered: 01/11/11
Posts: 4459
Loc: USA
You say that your monthly bill is double the $89 rate for new customers, so I'm guessing that you have TW Cable like I do, right? My last bill was more than $180. What I'm looking for is some information on customer experience with satellite TV. I think I can get internet only from TW with same 15Mbs speed $35 a month.

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#1489706 --- 09/15/16 08:41 AM Re: Satellite v Cable TV [Re: Lucinda Knotts]
DR. D Offline
Senior Member

Registered: 07/25/03
Posts: 6420
Loc: Waterloo/Seneca Falls/Junius/T...
I am paying $170 for phone, Cable Digital with DVR, Showtime and TMC, and I have RR ultra 50mbps...

Call them and try the retention dept.

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#1489726 --- 09/15/16 11:40 AM Re: Satellite v Cable TV [Re: Lucinda Knotts]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: Lucinda Knotts
My last bill was more than $180.


that is too high

you have to call when the bill increases and ask them to lower it

Originally Posted By: Lucinda Knotts
I think I can get internet only from TW with same 15Mbs speed $35 a month.


what would you do about phone service?
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#1489728 --- 09/15/16 11:53 AM Re: Satellite v Cable TV [Re: Lucinda Knotts]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
TWC was bought out by charter (spectrum) - $60 Billion sale price

they will be offering a smaller amount of packages and the prices may be lower

may take affect around the beginning of the year as they transition to the new company
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#1489732 --- 09/15/16 01:03 PM Re: Satellite v Cable TV [Re: DR. D]
SilverFox Offline
Senior Member

Registered: 11/19/00
Posts: 6477
Loc: Waterloo
I am paying $30 more than you are for the same thing. Not sure about the internet speed. I think mine is slower.

I don't really want to go satellite but this is getting ridiculous. Like being able to have a TV in my bedroom and a TV in the guest room and I think that would be extra on Satellite.



Edited by SilverFox (09/15/16 01:08 PM)
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#1489752 --- 09/15/16 10:29 PM Re: Satellite v Cable TV [Re: bluezone]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA

Originally Posted By: Lucinda Knotts
I think I can get internet only from TW with same 15Mbs speed $35 a month.


combine that with roku
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#1489766 --- 09/16/16 11:46 AM Re: Satellite v Cable TV [Re: Lucinda Knotts]
roadguy Offline
Senior Member

Registered: 02/28/02
Posts: 1831
Loc: here
I spoke to TW a few months ago. Asked them how much just internet would cost at my current speed (20mb). They told me $59 a month. This is higher than what I pay now bundled with cable. My plan is Sony Vue on my Roku much cheaper than cable, however you need the internet.

I won't be saving much but a few dollars once you figure in taxes.

As far as Charter taking over I will be surprised if they lower rates.
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#1489806 --- 09/17/16 11:22 AM Re: Satellite v Cable TV [Re: Lucinda Knotts]
Teonan Offline
Senior Member

Registered: 05/30/12
Posts: 4762
Loc: West End

Ditched that ever-deepening TWC money pit a few weeks ago.

We're enjoying the recently updated rent-included wifi for online news, weather, ect.

Also, Netfix allows us a myriad of programming options for under 10 bucks per month.

Not an option for everyone of course, but happy becoming one less customer for TWC/Spectrum.
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#1489840 --- 09/18/16 04:56 PM Re: Satellite v Cable TV [Re: SilverFox]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: SilverFox
I am paying $30 more than you are for the same thing.

Like being able to have a TV in my bedroom and a TV in the guest room


if you have a digital box in both rooms then that may be why yours is higher
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#1489841 --- 09/18/16 05:08 PM Re: Satellite v Cable TV [Re: Lucinda Knotts]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: Lucinda Knotts
I think I can get internet only from TW with same 15Mbs speed $35 a month.


if your neighbors have wifi that reaches your house just ask them to use their guest wifi and pay them $15 or $20 per month just for the internet

non secure internet use only
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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1489854 --- 09/18/16 08:18 PM Re: Satellite v Cable TV [Re: bluezone]
Timbo Offline
Silver Member

Registered: 07/18/12
Posts: 13423
Loc: CNY
Originally Posted By: bluezone
Originally Posted By: Lucinda Knotts
I think I can get internet only from TW with same 15Mbs speed $35 a month.

if your neighbors have wifi that reaches your house just ask them to use their guest wifi and pay them $15 or $20 per month just for the internet

non secure internet use only

You could do that... and it might even be legal (depends on your ISP's end-user license agreement), but to charge for it, is almost certainly illegal.

Most importantly, if someone does something illegal such as copyright infringed file-sharing, kiddie porn (Howdy Neighbors!!! eek ), anti-government activity, etc. on such a shared network, you could very, Very possibly be arrested and debriefed by The FBI, your ISP could throttle back, cancel or permanently ban your access to their services.

And of course, then there's the immediate slowdown of your bandwidth.

The potential for mischief is beyond imagination. IMO, beyond foolish, bordering on idiotic.
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#1489916 --- 09/20/16 09:58 AM Re: Satellite v Cable TV [Re: Timbo]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: Timbo

Most importantly, if someone does something illegal such as copyright infringed file-sharing, kiddie porn (Howdy Neighbors!!! eek ), anti-government activity, etc. on such a shared network, you could very, Very possibly be arrested and debriefed by The FBI,


what if their name was hillary and it was a private server... whistle
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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1489917 --- 09/20/16 10:03 AM Re: Satellite v Cable TV [Re: bluezone]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: Lucinda Knotts
I think I can get internet only from TW with same 15Mbs speed $35 a month.


if you use the internet sparingly just go to the local public library and use their internet

donate the $35 you save per month to the library
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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1489921 --- 09/20/16 11:09 AM Re: Satellite v Cable TV [Re: bluezone]
Timbo Offline
Silver Member

Registered: 07/18/12
Posts: 13423
Loc: CNY
Originally Posted By: bluezone
Originally Posted By: Timbo

Most importantly, if someone does something illegal such as copyright infringed file-sharing, kiddie porn (Howdy Neighbors!!! eek ), anti-government activity, etc. on such a shared network, you could very, Very possibly be arrested and debriefed by The FBI,

what if their name was hillary and it was a private server... whistle

crazy crazy crazy
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#1490297 --- 10/02/16 10:47 AM Re: Satellite v Cable TV [Re: Timbo]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: Timbo
You could do that... and it might even be legal (depends on your ISP's end-user license agreement), but to charge for it, is almost certainly illegal.


invite them over for dinner once a month
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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1490298 --- 10/02/16 10:53 AM Re: Satellite v Cable TV [Re: Timbo]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: Timbo
Most importantly, if someone does something illegal such as copyright infringed file-sharing, kiddie porn (Howdy Neighbors!!! eek ), anti-government activity, etc. on such a shared network, you could very, Very possibly be arrested and debriefed by The FBI, your ISP could throttle back, cancel or permanently ban your access to their services.


that may apply to your web use whistle

highly doubt lucinda would engage in that type of activity
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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1490308 --- 10/02/16 12:33 PM Re: Satellite v Cable TV [Re: bluezone]
Timbo Offline
Silver Member

Registered: 07/18/12
Posts: 13423
Loc: CNY
Originally Posted By: bluezone
Originally Posted By: Timbo
Most importantly, if someone does something illegal such as copyright infringed file-sharing, kiddie porn (Howdy Neighbors!!! eek ), anti-government activity, etc. on such a shared network, you could very, Very possibly be arrested and debriefed by The FBI, your ISP could throttle back, cancel or permanently ban your access to their services.

that may apply to your web use whistle

highly doubt lucinda would engage in that type of activity

Allow me to respond equally in kind, and with intended irony...

I know you are, but what am I???
crazy
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Everyone's entitled to their own opinions, but not their own facts.

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#1491022 --- 10/23/16 11:01 AM Re: Satellite v Cable TV [Re: bluezone]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: Lucinda Knotts
I think I can get internet only from TW with same 15Mbs speed $35 a month.



if your internet use is only for pleasure and not business related you may want to spend the $35 to increase your cellphone plan to unlimited

use the internet thru your cellphone

bluetooth a table if needed
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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1492078 --- 11/06/16 02:03 PM Re: Satellite v Cable TV [Re: bluezone]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
saw a commercial for slingtv
$20 per month

you would need to see if it fits your needs
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#1495217 --- 02/10/17 12:28 PM Re: Satellite v Cable TV [Re: bluezone]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: Lucinda Knotts
I think I can get internet only from TW with same 15Mbs speed $35 a month.


if you are able to completely disconnect from TWC for over a month then they may consider you a 'new' customer and give you the discounted/lower rate they give to 'new' customers
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#1496116 --- 03/03/17 09:29 AM Re: Satellite v Cable TV [Re: bluezone]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: Lucinda Knotts
I think I can get internet only from TW with same 15Mbs speed $35 a month.


believe verizon offers 150 mbs internet, phone and tv for $79.99 per month per their most recent tv commercial
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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1496772 --- 03/19/17 10:34 AM Re: Satellite v Cable TV [Re: bluezone]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: Lucinda Knotts
I think I can get internet only from TW with same 15Mbs speed $35 a month.



twc now spectrum has an ad for 60 mps at $29.99 per month
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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1496786 --- 03/19/17 02:10 PM Re: Satellite v Cable TV [Re: bluezone]
Timbo Offline
Silver Member

Registered: 07/18/12
Posts: 13423
Loc: CNY
Originally Posted By: bluezone
Originally Posted By: Lucinda Knotts
I think I can get internet only from TW with same 15Mbs speed $35 a month.

twc now spectrum has an ad for 60 mps at $29.99 per month

They're Criminals - Avoid Charter Spectrum like the Plague!!!

Consumer Affairs - Complaints and Reviews:
https://www.consumeraffairs.com/cable_tv/charter.html

Attorney General accuses Charter Spectrum of cheating millions:
http://www.zdnet.com/article/ny-attorney-general-accuses-charter-spectrum-of-cheating-millions/
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Everyone's entitled to their own opinions, but not their own facts.

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#1497302 --- 04/02/17 09:56 AM Re: Satellite v Cable TV [Re: bluezone]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: bluezone
Originally Posted By: Lucinda Knotts
I think I can get internet only from TW with same 15Mbs speed $35 a month.



twc now spectrum has an ad for 60 mps at $29.99 per month


spectrum eliminated some of the 'start-over' features on some of the channels without notice

they moved some channels around without notice

they have very limited options to select from for packages

they seem to have eliminated a large number of programs that you could view a few days after the program aired
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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1497314 --- 04/02/17 03:02 PM Re: Satellite v Cable TV [Re: bluezone]
Timbo Offline
Silver Member

Registered: 07/18/12
Posts: 13423
Loc: CNY
Originally Posted By: bluezone
Originally Posted By: bluezone
Originally Posted By: Lucinda Knotts
I think I can get internet only from TW with same 15Mbs speed $35 a month.

twc now spectrum has an ad for 60 mps at $29.99 per month

spectrum eliminated some of the 'start-over' features on some of the channels without notice

they moved some channels around without notice

they have very limited options to select from for packages

they seem to have eliminated a large number of programs that you could view a few days after the program aired


Oh yeah, and they're theiving criminals, too. mad
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Everyone's entitled to their own opinions, but not their own facts.

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#1498327 --- 05/04/17 06:53 AM Re: Satellite v Cable TV [Re: bluezone]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
twc / spectrum has changed the guide format

if you like the previous style just go into settings and adjust the size to the previous version
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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1498418 --- 05/06/17 05:49 PM Re: Satellite v Cable TV [Re: bluezone]
DR. D Offline
Senior Member

Registered: 07/25/03
Posts: 6420
Loc: Waterloo/Seneca Falls/Junius/T...
Originally Posted By: bluezone
twc / spectrum has changed the guide format

if you like the previous style just go into settings and adjust the size to the previous version


Ok How?

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#1498621 --- 05/11/17 01:44 PM Re: Satellite v Cable TV [Re: DR. D]
SilverFox Offline
Senior Member

Registered: 11/19/00
Posts: 6477
Loc: Waterloo
Seriously considering switching to Satellite. Which one is the better service DirecTv or Dish?
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#1499204 --- 05/23/17 07:40 AM Re: Satellite v Cable TV [Re: DR. D]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: DR. D
Originally Posted By: bluezone
twc / spectrum has changed the guide format

if you like the previous style just go into settings and adjust the size to the previous version


Ok How?


press 'settings' button

scroll across the bottom of the screen to 'high definition' then press ok/select button

scroll down to 'menus' then press ok/select

choose which menu size you prefer
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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1499205 --- 05/23/17 07:57 AM Re: Satellite v Cable TV [Re: SilverFox]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: SilverFox
Seriously considering switching to Satellite. Which one is the better service DirecTv or Dish?


would most likely depend on which programs you like to watch the most and which company has the better price

you can always change to a different company if you feel their service does not fit your needs

if you have more than one tv in your home just try out one of those companies for a 30 day period while still keeping your current tv service - ask the new company for a reduced price during the 30 trial period

connnect the new service to another tv and see if the service meets your requirements

if you do not like the new service you will still have your current tv service to use as a back-up

once you find the tv service that meets your needs then cancel your current tv service or stay with them

the people we have spoken to that have these services say they are about the same

others have cancelled their tv service and use netflix, amazon tv , apple tv ... and get their 'tv service' thru their internet service

if you only need tv service (no internet or phone) then another option is to try a tv antenna and that way you will not need to pay a monthly fee

we have friends that have a seasonal cottage and they connect to the neighbors for the short period they are there and they share the costs

the neighbors live their year around

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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1500294 --- 06/21/17 07:38 AM Re: Spectrum peeves customers [Re: bluezone]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
FL times had a story telling how customers bills have jumped after spectrum took over

spectrum should not be able to raise the price if the customer stays on the old TWC account

what ever the rate was when spectrum took over then the price should remain there

a person wrote into 'letters to the editor' saying she worked for twc and has had an account with them for many years without incident

she mailed in her check for payment but spectrum failed to apply it to the account and spectrum wants to charge her a late fee

we know of others that have made their payment but spectrum failed to apply it and wants to charge a late fee

beware if they try that with others

the bill envelope from spectrum has 'thicker' paper and the envelope to mail in your check payment is very very thin and it may get jammed in the mail sorting equipement when run thru the post office deliver system



spectrum should stop spending money with every other commercial 'claiming' how wonderful they are and spend some money on better quality envelopes to mail in the payment

spectrum was just ordered to pay $13 million for failing to meet their obligations with their customers

they have cut many features that twc had and they want to raise the price?

rather foolish
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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1500348 --- 06/23/17 11:04 AM Re: Spectrum peeves customers [Re: bluezone]
SilverFox Offline
Senior Member

Registered: 11/19/00
Posts: 6477
Loc: Waterloo
My account is still TWC and I go and pay the bill on the website with no problem.

I am still looking at alternatives to Spectrum. I would like to have Dish but I haven't decided what to do about internet and phone service.
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#1500564 --- 06/28/17 01:37 AM Re: Spectrum peeves customers [Re: bluezone]
Timbo Offline
Silver Member

Registered: 07/18/12
Posts: 13423
Loc: CNY
Originally Posted By: bluezone
FL times had a story telling how customers bills have jumped after spectrum took over

spectrum should not be able to raise the price if the customer stays on the old TWC account

what ever the rate was when spectrum took over then the price should remain there

a person wrote into 'letters to the editor' saying she worked for twc and has had an account with them for many years without incident

she mailed in her check for payment but spectrum failed to apply it to the account and spectrum wants to charge her a late fee

we know of others that have made their payment but spectrum failed to apply it and wants to charge a late fee

beware if they try that with others

the bill envelope from spectrum has 'thicker' paper and the envelope to mail in your check payment is very very thin and it may get jammed in the mail sorting equipement when run thru the post office deliver system



spectrum should stop spending money with every other commercial 'claiming' how wonderful they are and spend some money on better quality envelopes to mail in the payment

spectrum was just ordered to pay $13 million for failing to meet their obligations with their customers

they have cut many features that twc had and they want to raise the price?

rather foolish

They can't say they weren't warned:

Originally Posted By: Timbo
Originally Posted By: bluezone
Originally Posted By: Lucinda Knotts
I think I can get internet only from TW with same 15Mbs speed $35 a month.

twc now spectrum has an ad for 60 mps at $29.99 per month

They're Criminals - Avoid Charter Spectrum like the Plague!!!

Consumer Affairs - Complaints and Reviews:
https://www.consumeraffairs.com/cable_tv/charter.html

Attorney General accuses Charter Spectrum of cheating millions:
http://www.zdnet.com/article/ny-attorney-general-accuses-charter-spectrum-of-cheating-millions/
_________________________
Everyone's entitled to their own opinions, but not their own facts.

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#1505547 --- 09/28/17 02:40 PM Re: Spectrum peeves customers [Re: Timbo]
SilverFox Offline
Senior Member

Registered: 11/19/00
Posts: 6477
Loc: Waterloo
Just thought I would check back in and let you know how happy I am with the changes I made. I am now saving $68 a month as a result of these changes.

I had Dish installed a few weeks ago with their current Special of America's Top choice package for $49.99. However, after a couple of weeks I decided that was not the right package for me. I checked to see what else was available and found a new package called Flex Pack of 50 channels for $39.99. This package was more similar to the channels I watched most often on Spectrum/TW. There were several ala carte packages that you could add to the Flex Pack. I found two packs for $6 each that added 17 more of my favorite channels. I called customer service to ask if I could change my programming. They were very helpful and in a matter of minutes the switch was made. I now have all the channels I previously enjoyed not to mention the newer technology. I have a much greater viewing capacity with the Hopper3 (DVR) in the living room, a Joey in my bedroom upstairs and a second Joey in the guess room. I can now watch recorded programs with the Joeys upstairs. There is also a downloadable program for "Dish Anywhere". All this programing and equipment for $72. When I returned the TW DVR I told them it was not working very well. The response was it doesn't matter it is so old it will be scrapped anyway. Isn't that nice. I was paying top dollar for "antique" equipment. My TW bundle price was $203 a month.

Now for my phone and internet. Choices for these services in my location are limited to say the least. So, I contacted TW to ask if I cancelled my cable service could I still keep my phone & internet? What would I have to pay for just those two services? Lucky break. By breaking my service bundle package that was "Grandfathered" under TW services I would have to get phone and internet under Spectrum for their current charge $29.99 each. Not only did that allow me to keep my phone number and email address with no hassle. I was given a new high speed modem upgrade. Finally real high speed internet.

So I now have much better service for $135 a month. ($72 dish/$63 phone/internet) Color me a happy customer. Wish I had done this a long time ago.
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#1505556 --- 09/28/17 03:21 PM Re: Spectrum peeves customers [Re: SilverFox]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: SilverFox
Just thought I would check back in and let you know how happy I am with the changes I made.



thanks for the update so others can seek out options to fit their needs


Originally Posted By: SilverFox
Now for my phone and internet. Choices for these services in my location are limited to say the least. So, I contacted TW to ask if I cancelled my cable service could I still keep my phone & internet? What would I have to pay for just those two services? Lucky break. By breaking my service bundle package that was "Grandfathered" under TW services I would have to get phone and internet under Spectrum for their current charge $29.99 each.


ask spectrum if they can lower the phone price down to $19.99 a month
they charge $29.99 for business class phone service

are you getting the internet at 100 mps?
if it is fast enough for your needs then ask them to lower the price down to $19.99 per month for internet

they are offering 100mps for $29.99 per month and if yours is slower than 100 mps then have them lower your monthly price to $19.99 or increase the speed to 100 mps

they plan to have internet at 300 mps in the near future

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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1505578 --- 09/28/17 07:30 PM Re: Spectrum peeves customers [Re: bluezone]
Timbo Offline
Silver Member

Registered: 07/18/12
Posts: 13423
Loc: CNY
Originally Posted By: bluezone
they are offering 100mps for $29.99 per month and if yours is slower than 100 mps then have them lower your monthly price to $19.99 or increase the speed to 100 mps

And their new contracts state that they reserve the right to throttle back at their discretion. And they do it a LOT.
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#1505736 --- 09/30/17 01:50 PM Re: Spectrum peeves customers [Re: Timbo]
SilverFox Offline
Senior Member

Registered: 11/19/00
Posts: 6477
Loc: Waterloo
Spectrum gave me wrong pricing. No surprise is it? I was told for phone and internet it would be $29.99 ea. That was wrong. That would be the bundle price each for phone, internet and cable. My new bill came in at $19.99 phone and $64.48 internet for the fastest 100 mbps. Needless to say, I called to ask why. Simple answer, that is the price unless I want to add cable. Then it would be bundled @ $29.99 ea, with internet speed of 60 mbps. Now here is the part that does not make sense. There was no way I could take a lower speed internet speed because 100 mbps. is all that they offer in this area. Notice the previous sentence bundle internet speed is 60 mbps. Doesn't make sense! and there you have it.

Even at that outrageous price for internet, I would still be saving a little over $40.00 monthly for much better Dish equipment and service. It is what it is. At least until I start looking for internet and phone from another provider. Too bad options are so limited in this area.

Maybe I should report this situation. How can 100 mbps be the only thing available unless I get Spectrum bundle which would have only 60 mbps internet service?
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#1505744 --- 09/30/17 02:41 PM Re: Spectrum peeves customers [Re: SilverFox]
DR. D Offline
Senior Member

Registered: 07/25/03
Posts: 6420
Loc: Waterloo/Seneca Falls/Junius/T...
there are several speeds available 15,30,60, and currently 100, the bundle you choose with X price is what they are selling..... Spectrum makes time warner look like a respectable company


Edited by DR. D (09/30/17 02:41 PM)

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#1505778 --- 10/01/17 03:27 AM Re: Spectrum peeves customers [Re: DR. D]
Timbo Offline
Silver Member

Registered: 07/18/12
Posts: 13423
Loc: CNY
Originally Posted By: DR. D
Spectrum makes time warner look like a respectable company.

Ain't THAT the truth. eek
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#1506095 --- 10/06/17 09:46 AM Re: Spectrum peeves customers [Re: SilverFox]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: SilverFox
My new bill came in at $19.99 phone and $64.48 internet

How can 100 mbps be the only thing available unless I get Spectrum bundle which would have only 60 mbps internet service?


did your first bill show the price lower for internet from spectrum other than the $64.48?

I would contact the district manager and have that person lower the price to what is shown on your first bill

the district manager can not dispute it because it is reflected on your last bill
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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1506097 --- 10/06/17 09:58 AM Re: Spectrum peeves customers [Re: SilverFox]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: SilverFox
Maybe I should report this situation.


New York State Public Service Commission 1-800-342-3377

New York State Attorney Generals Office 1-800-771-7755
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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1506155 --- 10/06/17 07:21 PM Re: Spectrum peeves customers [Re: bluezone]
SilverFox Offline
Senior Member

Registered: 11/19/00
Posts: 6477
Loc: Waterloo
With the way they have prorated services, this is the first bill I have received showing the new rates for services for phone and internet.

The website below has a current listing for Spectrum the shows 60 mbps and phone for my address $64.98 (that would be phone $19.99 and internet $44.99)

https://xfinity.bundledealer.com/BundleDealer/Offers#no-back

Spectrum Internet and Phone
$84.98
$64.98 / Month for 12 months
Download Speed: 60 Mbps
Upload Speed: 5 Mbps
Includes 3 Way Calling: Yes
Includes Caller ID: Yes

I was told when I called and complained that the only internet service in my area is 100 mbps. Thank you for the phone numbers. I am tired of playing games. It is a special offer for 12 months but $19.99 a month is better in my pocket than theirs. grin
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#1506237 --- 10/08/17 05:11 PM Re: Spectrum peeves customers [Re: SilverFox]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: SilverFox
I was told when I called and complained that the only internet service in my area is 100 mbps.

The website below has a current listing for Spectrum the shows 60 mbps and phone for my address $64.98 (that would be phone $19.99 and internet $44.99)


when you call to complain tell spectrum that their own website states the speed is 60 mps at $44.99

also ask for a credit ($20 credit for a half hour and $40 credit for an hour) for your time you are on the phone with them to correct THEIR ERROR

if they refuse you a credit then ask for a supervisor
_________________________
"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1506238 --- 10/08/17 05:22 PM Re: Spectrum peeves customers [Re: SilverFox]
bluezone Offline
Diamond Member

Registered: 12/19/04
Posts: 32045
Loc: USA
Originally Posted By: SilverFox
I had Dish installed a few weeks ago with their current Special of America's Top choice package for $49.99. However, after a couple of weeks I decided that was not the right package for me. I checked to see what else was available and found a new package called Flex Pack of 50 channels for $39.99. This package was more similar to the channels I watched most often on Spectrum/TW. There were several ala carte packages that you could add to the Flex Pack. I found two packs for $6 each that added 17 more of my favorite channels.


ask Dish to drop the $6 charge for each

as a 'new' customer they are more likely to lower your rate to keep you
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"OUR COUNTRY IS IN MOURNING, A SOLDIER DIED TODAY."

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#1506263 --- 10/08/17 10:59 PM Re: Spectrum peeves customers [Re: bluezone]
SilverFox Offline
Senior Member

Registered: 11/19/00
Posts: 6477
Loc: Waterloo
I don't feel bad about the $6 charges for the additional channels I wanted to include. The original service was their current special offer of a program package for $49. After a couple of weeks I decided I did not like the channels in that package. A simple phone call requesting a change in packages and they gave me a new package with the channels I wanted for $39. Then I added 2 ala carte packs at $6 each that gave me an additional 17 channels. So I now have all the channels I like and am happy. I also signed up for the auto pay plan that gave me a $5 monthly discount. Even with the problems with Spectrum I am still saving $38 a month. Now if I can just get another $20 out of Spectrum LOL.
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