I haven't heard very good things about them either. I do my own fixing. You're not shutting down most likely being caused by something still running in the background.Before shutting down,hit ctrl,alt,del & then start task manager,then click process.See what program is using a huge amount of memory.Then click it & then end process.See if you can shut down.If you look at my attachment,firefox is using alot of memory & if I tried to shut down while firefox was still open,I wouldn't shut down til firefox was closed. This is general information since you have not posted what brand or model. Also try this. Turn the computer off and then start it up. As the computer is booting tap the F8 key. You will get to a boot menu. Use your arrow keys and choose safe mode and press enter. This will start the computer in safe mode. Once windows loads try shutting down normally. If it shuts down normally in safe mode it is most likely a program or driver loading at startup causing the issue.
Edited by Sallie (01/28/13 08:20 PM)
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