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#1381160 - 01/06/13 11:19 AM Blue screen-
Aces_Up Offline
Senior Member

Registered: 03/15/01
Posts: 6071
Loc: Seneca Fall's, NY
This started to happen after I installed Diablo III to my "other" laptop, not the 1st laptop I tried it on. Running Windows7 on this one.
That seemed fine but it said a driver was out of date which I updated. After the 1st time I could not start up my laptop, it fixed itself to restore and removed the game which was fine with me. I did get a pop up saying I would have to remove some media file from a download I did. I did not do that because not sure how to. Now again when I start my laptop, I get a black/blue screen and then Windows tell's me that it failed to start up.(One day was fine starting up and the next, wouldn't. Did that so far 1 times) It fixes itself and in the process it takes out my wall paper and turns my Norton off. After Windows does it's thing, this is the pop up I get to show why it would not start.

Last line on this SS





Edited by Aces_Up (01/06/13 12:22 PM)

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#1381219 - 01/06/13 07:04 PM Re: Blue screen- [Re: Aces_Up]
DR. D Offline
Senior Member

Registered: 07/25/03
Posts: 5948
Loc: Waterloo/Seneca Falls/Junius/T...
F8 after you power up and go into safe mode, run a regular windows system restore.
Go back a week or so. After your system is stable again let me know what make and model so I can just get you the core driver update itself.

That error is a driver install error if my memory serves me correct.

i am willing to bet a cup of T. Hortons coffee that it is Norton itself that is gumming up the driver install.

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#1381230 - 01/06/13 09:34 PM Re: Blue screen- [Re: DR. D]
Aces_Up Offline
Senior Member

Registered: 03/15/01
Posts: 6071
Loc: Seneca Fall's, NY
Okay, will do. Thanks.
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When my feet hit the floor in the morning, the devil says,"CRAP, SHE'S UP

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#1381244 - 01/07/13 12:29 AM Re: Blue screen- [Re: Aces_Up]
Aces_Up Offline
Senior Member

Registered: 03/15/01
Posts: 6071
Loc: Seneca Fall's, NY
Okay, I restored it back from 12-31-12
Had this info in notepad so I just pasted the whole thing here.

Model Number: Toshiba Satellite S875-S7240
Operating System: Windows 7 Home Premium 64-bit
Processor Brand: Intel
Processor Type: Intel Core i5-2450M Processor
Processor Speed: 2.50 GHz, 3 MB L3 Cache
System Ram: 6 GB
Hard Drive Size: 750 GB
Max. Memory Expansion: 16 GB
Screen Type: HD+
Graphics Card: Mobile Intel HD Graphics
Overall Sound Type: SRS Premium Sound HD and Built-in Stereo Speakers
Multi Media Drive: SuperMulti DVD Burner
Card Reader Type: 6 in 1 Digital Media Card Reader

CPU- Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz

OS- Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Motherboard- Type2 - Board Vendor Name1 Type2 - Board Product Name1

Memory- 6.00 GB

Graphics Card- Intel(R) HD Graphics 3000

Sound Card- (1) Intel(R) Display Audio (2) Realtek High Definition Aud

Hard Drives- TOSHIBA MQ01ABD075
_________________________
When my feet hit the floor in the morning, the devil says,"CRAP, SHE'S UP

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#1381254 - 01/07/13 06:00 AM Re: Blue screen- [Re: Aces_Up]
DR. D Offline
Senior Member

Registered: 07/25/03
Posts: 5948
Loc: Waterloo/Seneca Falls/Junius/T...
Are you sure thats HD 3000 and not HD 4000?

Anyways lets start with the obvious

http://www.csd.toshiba.com/cgi-bin/tais/...mily=1073768663

Go there and d/l (DownLoad) the 1st one on the list. Once its downloaded disable your antivirus for about 10-15 mins then install the driver you just downloaded.

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#1381272 - 01/07/13 10:53 AM Re: Blue screen- [Re: DR. D]
Aces_Up Offline
Senior Member

Registered: 03/15/01
Posts: 6071
Loc: Seneca Fall's, NY
Everything seems to be fine when I powered up my laptop this a.m.

Yup, I checked it again.
_________________________
When my feet hit the floor in the morning, the devil says,"CRAP, SHE'S UP

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#1381276 - 01/07/13 11:36 AM Re: Blue screen- [Re: Aces_Up]
DR. D Offline
Senior Member

Registered: 07/25/03
Posts: 5948
Loc: Waterloo/Seneca Falls/Junius/T...
Huh, i thought that generation of I5 was on the HD4000 chipset, well I learned something new today.

Anyway the driver you are using, isnt that far out of sequence. I would first run windows update and check if one of the optional downloads is the intel graphics driver. You have a newer driver installed than the one on Toshiba's site so ignore what I put above.

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#1381283 - 01/07/13 02:48 PM Re: Blue screen- [Re: DR. D]
Aces_Up Offline
Senior Member

Registered: 03/15/01
Posts: 6071
Loc: Seneca Fall's, NY
Okay, it did not look right to me. Glad I was able to have you learn something for a change..lol Thanks for all the help that you do for me.Oh, I did run a update and no driver updates show but these optional ones do. Minus the bing desktop, should I update thr other 4?



Edited by Aces_Up (01/07/13 02:56 PM)
_________________________
When my feet hit the floor in the morning, the devil says,"CRAP, SHE'S UP

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#1381325 - 01/07/13 05:57 PM Re: Blue screen- [Re: Aces_Up]
DR. D Offline
Senior Member

Registered: 07/25/03
Posts: 5948
Loc: Waterloo/Seneca Falls/Junius/T...
Yes everything but the Bing. I dont understand why they are pushing Bing desktop onto Win 7 users.... Its built in.

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#1381329 - 01/07/13 06:18 PM Re: Blue screen- [Re: DR. D]
Aces_Up Offline
Senior Member

Registered: 03/15/01
Posts: 6071
Loc: Seneca Fall's, NY
Good question. I have it but don't use it. Have it hidden. Thanks again
_________________________
When my feet hit the floor in the morning, the devil says,"CRAP, SHE'S UP

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#1381389 - 01/08/13 12:38 AM Re: Blue screen- [Re: Aces_Up]
VM Smith Offline
Diamond Member

Registered: 11/29/05
Posts: 37265
Loc: Ship of Fools
Built into Chrome OS, too, but I don't use it.
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Trying to have an intelligent discussion with a stupid person is a waste of time and effort.


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