I have a desktop computer with windows XP 64 .......first it has always worked excellent the other day I set it up to play music while I did my domestic duties and all of a sudden it stopped......now I get this message ..Windows could not start because of an error in the software....Please report this problem as : load needed DLLs for Kernel. Please contact your support person to report this problem.......now here is my problem I got this computer second hand and I do not have a XP 64 cd .......I have tried every option on the screen that pops up after pushing F8 button.......and I have even been in the BIOS and there is no restart or reset that I see there ......
Good morning ... or evening depending on what way you view the time on this post. First off ... the problem you describe is that one of your RAM chips went bad while you were playing music or you caught something that fired at that particular moment.
So to test this you are on the right track of reload first and see if it fixes the problem. So lets tackle that issue first. If you do not have the actual disk then the system may have a restore partition. Depending on how that is setup could mean a couple of different ways to access it. ALT+F10 at the BIOS Screen or maybe ALT+F11. Dell used a couple of those combinations for launching the restore partition. Acer on the other hand would have the restore partition part of the windows options if you do the F8 at start up. At the black screen with grey type you would have the 1st option "Restore your PC" and that option would launch a windows session that was on the restore partition that had the actual restore program and software images to restore from.
If nothing above is how to access the restore partition if there is one and you computer is a brand name one and has the Windows Authenticity Certificate on the case somewhere with a key ... you could always download the media from Microsoft or the 90 day demo of the Windows XP Home 64bit (depending on which flavor you had) burn it to a CD and then install from that using the number off the Certificate to install with. Perfectly legal and a viable option for someone in your shoes. Or if you have too, you can call Microsoft and explain the situation and send them a recent photo of the certificate to see if they would sell you a $35 Media CD of the 64-bit version that you had. Or you could call the manufacture [even if the computer is second hand] and see if they would send you the restore and driver disks.
Saying you get the OS reloaded or begin to reload it and you are met with more errors. Most likely its the RAM and you would need to open the case and figure out what type of RAM you have. A local tech could help you out remove the RAM and match it up to what you need to buy.
So to sum it up ...
1. Reload the OS by any means you can and determine if it was just software problem or a virus. If this step solves the problems then you are all set.
2. If still met with problems it is probably a hardware problem [Most likely RAM] that could be plaguing the system. Replace offending hardware in the following order ... RAM, Hard Drive, Motherboard.
This should get you back up and running. Good Luck and let us know how you made out or if you can offer any other information.